Responsible medical AI for the next era of care
Modernize member access, improve outcomes, and lower the cost of care with an enterprise virtual care solution that combines the speed of AI with physician oversight.
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Blood pressure
120/ 80mmHg
Hemoglobin
12g/dL
Glucose
92mg/dL
HOBBIES
Dancing,
Baking
The AI + Physician front door for healthcare payer solutions
Plan members already turn to AI for health questions, but consumer AI tools can’t tell them what’s safe, what’s covered, or where to go next. Counsel fixes that, offering virtual healthcare that is physician-supervised and plan-integrated.
Responsible by design
Board-certified physicians safeguard every interaction, ensuring safe, compliant virtual healthcare for members with built-in guardrails.
Engaging member experience
Offer your members an always-on, chat and voice interface, the way today’s consumers prefer to interact.
Continuous and context aware
Personalized guidance informed by medical history and connected to specialty point solutions.
Virtual healthcare for members that feels effortless
unlimited medical advice
labs, or prescribe
input for accurate, compliant care
ecosystem of health solutions
chats to personalize every answer
need for escalation
unlimited medical advice
input for accurate, compliant care
chats to personalize every answer
labs, or prescribe
solutions + in-network steerage
need for escalation
Return on investment
Real health outcomes. Impactful cost savings.
That’s the impact of responsible AI in healthcare.
96%
Resolution rate
Percent of issues resolved without escalation or claim submission
24%
Reduction in ER visits
Compared with consumer-facing AI tools
4.9/5
Member satisfaction
Personalized, seamless experience secures long-term engagement
2 min
Response time
When a physician response is needed. Answers from our medical AI chat are instantaneous.
$381
Annual savings
Per engaged member, based on avoided care and utilization
Getting members to the right care faster
Step 1
Member starts a chat
A members opens a chat with Counsel by text or voice to share what’s going on, beginning a seamless virtual healthcare experience that fits their workday.
Step 2
AI triage
Counsel’s medical AI gathers context and offers initial, evidence-based guidance.
Step 3
Physician review
If medically necessary, a board-certified doctor can join the conversation within minutes.
Step 4
Issue is resolved or routed in-network
While most concerns are resolved on Counsel's platform, when necessary, members are guided to in-network care and resources.
According to survey data, Counsel helped 77% of users avoid in-person care.
The new standard for safe, connected care
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Healthcare across the
whole spectrum
From symptoms to treatment, members can
access healthcare across the whole spectrum
Member testimonials
hear it from them
Supporting members through their health journey
During a holiday, I ran out of medication unexpectedly and my usual PCP was closed. Counsel responded to my request and had my prescription written within minutes!
Male, 18–29 years old
Dr. Rishi took the time to explain the reasons behind my symptoms and the possible treatments. There was so much reassurance.
Female, 18–29 years old
Counsel is a lifesaver. I start a new chat every time I’m unsure of what to do, and I get instant answers with extremely helpful advice!
Female, 30–39 years old
Thanks for your help! I received great support and feel like I'm headed in the right direction. Counsel also helped me book an in-person appointment without any issues.
Male, 30–39 years old
Dr. Whitehead helped me feel more reassured in an hour than a primary care doctor and a cardiologist have made me feel in months. So thank you for this, you have no idea how much that means.
Female, 40–49 years old
Thank you for the support and to the physicians! I’ve been trying for weeks to find an in-person provider who can help me based on my individual needs and Counsel helped me right away.
Female, 40–49 years old
Counsel has been extremely helpful. I’m not able to discuss medical concerns like this with any of my in-person doctors!
Male, 70–79 years old
Responsible medical AI for measurable plan performance
Bring AI-enabled care to every member, resolving issues in minutes, steering in-network, and reducing avoidable spend with every interaction.
