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FEATURED

Introducing Our Chief Medical Officer:
Dr. Rishi Khakhkhar

Published:
October 16, 2025
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Not only is it our legal obligation, but it is our
business imperative to protect the confidentiality of your health information.

For a complete list of the members of the associated medical practices constituting Counsel Medical, please contact the Counsel Medical Privacy Office. By “health information” we mean protected health information as defined under federal law (the Health Insurance Portability and Accountability Act, or HIPAA, and its implementing regulations).

Not only is it our legal obligation, but it is our business imperative to protect the confidentiality of your health information.

What health information do we collect and maintain?

The health information that we collect or maintain may include:

  • Your name, age, phone number, date of birth, email address, username, password, and other registration information.
  • Health information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, photos, videos, diagnostic images, and other health related information.
  • Health information about you prepared or obtained by our clinical professionals

What health information do we collect and maintain?

We use standard physical, electronic, and business security methods to help prevent access to your health information by people who should not see it. But we cannot promise that data sent over the Internet, SMS text, or through a data storage facility will be secure. So, although we try to protect your personal information, we cannot guarantee the security of any information you send to us.

By using the Services and providing us your cell phone number and email address, you permit us to communicate with you by SMS text message and email. You may ask us to stop sending SMS text messages by contacting support@counselhealth.com. You understand that you may have to pay data costs to receive SMS text messages that we send to your mobile phone.

About COUNSEL Health

Counsel Health is the AI-enabled virtual care company serving as the new MD + AI front door to healthcare for payers, employers, and health systems. Its clinically responsible model combines in-house doctors with medical AI to deliver immediate care that safely resolves nearly all member concerns in minutes. By replacing outdated modes of access like nurse triage lines and telehealth, Counsel helps payers reduce high-cost claims, amplify existing benefits, and strengthen member engagement for the AI era.